Quality

Welcome to the Quality team!

This section of the website is where you can catch up with all the latest news from the Quality side of Training Qualifications UK.

Be it informative blogs, CPD or training events, or just the broad approach as to how we operate from a quality assurance perspective, it’s all here.

The Quality team is embedded within both arms of Training Qualifications UK, Awarding and End-Point Assessment, and we ensure that all the relevant policies and procedures are applied in order for the learners to see the best outcome possible from their experience.

Looking to get in touch with the Quality team? You can do so by using the contact page or alternatively, by emailing the team at quality@tquk.org

Here you’ll see how we do quality differently.

Join the TQUK
Quality Team

Training Qualifications UK is always on the lookout for great freelance assessors, external quality assurers and question writers amongst other positions. If you’re interested in working with us please fill out the form below in as much detail as possible and a member of the Quality team will be in touch.

What does the
Quality team do?

Our Quality Assurance team takes the lead on a host of processes and activities offered by Training Qualifications UK, including but not limited to:

Latest News

Welcome to the Quality team blog, here you’ll find the latest news from the Quality team in relation to Quality processes, tips and best practice for centres and much more. Paul’s team of Qualiteers are here to help keep Quality and the related processes nice and easy, so you can do what you do best – educate.

How our CASS strategy impacts you

As you may be aware, following a consultation with stakeholders, including Awarding Organisations and centres, our qualifications' regulators made changes to the H Conditions in the General Conditions of Recognition in 2019. Awarding Organisations had to be compliant with these changes by September 2021.

Read More >

New submission process for TQUK exams packages

In order to make our marking process more efficient, Training Qualifications UK is introducing a new submission process for your exams packages.

Read More >

More news...

View all >

The Ins and Outs of Performance Evidence

Read more >

The Importance of Quality Assurance

Read more >

How to Create a Centre Devised Assessment

Read more >

Knowledge Evidence: What It Is and How to Collect It

Read more >

Introduction to Policies

To maintain our Ofqual recognised Awarding Organisation status, and continue to be able to develop, deliver and award regulated qualifications for the education industry, we are required to maintain compliance with a range of regulations as outlined in the Ofqual General Conditions of Recognition.

Here you will find a range of policies which are essential reading and all TQUK Recognised Centres, we would recommend reading our policies and checking back on a regular basis to ensure you stay right up to date with the latest procedural information.

Accredited and Recognised Prior Learning Policy

Accredited Prior Learning (APL) allows a Learner to demonstrate through their previous certificated achievements that they have already met or partially met the requirements of a unit and so do not need to be assessed against those units agreed as having already been achieved.

Recognition of Prior Learning (RPL) is a method of assessment that allows a Learner to demonstrate through their previous non-certificated achievements that they can meet the assessment requirements of a unit through the knowledge skills and understanding they already possess and so do not need to develop through a course of learning.

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Appeals Policy

Training Qualifications UK is committed to ensuring any decisions it makes remain fair, reliable and provides accurate and comparable results, however, we recognise that there may be situations where an individual wishes to appeal a decision or judgement TQUK has made.

As such, TQUK offers the below appeals policy in order to provide external parties with a means to contest decisions made by TQUK, where an individual or organisation reasonably believes TQUK has not followed its procedures and processes correctly and therefore has not made its decisions and judgements fairly.

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Bribery and Corruption Policy

This document outlines Training Qualifications UK’s (TQUK) commitment to conduct its business in an honest and ethical manner and act with fairness and integrity in all its practices. In accordance with the guidance accompanying The Bribery Act 2010, TQUK has published this policy with the intention of informing all TQUK staff, partners and third parties of TQUK’s commitment to upholding these principles and what standards it expects of those acting on its behalf.

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Centre Withdrawal Policy

The purpose of this policy is to outline Training Qualification UK’s approach and procedure for Centre Withdrawal. There are two components to centre withdrawal; a Recognised Centre ceasing to offer a TQUK Qualification and the removal of TQUK Recognition from a Recognised Centre.

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Complaints Policy

This document explains Training Qualifications UK’s complaints procedures and is provided for Recognised Centres, Training Providers, Learners, Apprentices and all interested parties who encounter a direct or indirect service from Training Qualifications UK. TQUK values our customers and our aim, every day, is to exceed the expectations of our customers.

If a Recognised Centre, Training Provider, Learner or Apprentice feels that they have encountered a level of service that is below their expectations, that concern should be raised with TQUK immediately. We view complaints as a learning tool and are committed to addressing any concerns raised and learning from all feedback we receive.

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Conflict of Interest Policy

Training Qualifications UK is committed to maintaining the highest level of integrity in the activities it undertakes. As such, TQUK publishes the Conflict of Interest Policy in order to outline its approach to identifying, monitoring and managing conflicts of interest that relate to it.

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Endorsed Resources Policy

This document explains Training Qualifications UK’s policy regarding the endorsement of third party resources and learning materials. Endorsement provided by Training Qualifications UK (TQUK) confirms that a particular third-party resource has been reviewed by TQUK and that we have deemed the materials to be of a standard sufficient to supporting the delivery of particular TQUK qualification or unit.

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Equality and Diversity Policy

This policy is provided for our centres and learners, who are delivering, enrolled on or have taken a Training Qualifications UK approved qualification or unit or are registered with TQUK for End-Point Assessment.

It sets out our intention to deliver a service and range of qualifications that are fair, accessible and do not include any unnecessary barriers to entry.

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Fees and Invoicing Policy - from April 2022

This document is for use from April 2022.

The aim of this policy is to outline a pricing structure and associated invoicing arrangements that are: 

  • Fair and appropriate and provides value for money for our customers, including Centres;
  • Clear and transparent, with no hidden costs or details;
  • Easily accessible for potential purchasers;
  • Supportive of reasonable planning requirements of potential purchasers;
  • Fit for purpose, detailed and compliant with any conditions or guidance of any Regulatory Bodies.

An up to date price list is maintained on the TQUK website.

This document should be read in conjunction with your centre’s agreement with TQUK. In relation to End-Point Assessment Provision, this document should also be read in conjunction with the Education Skills Funding Agency’s ‘Conditions for organisations on the register of End-Point Assessment Organisations’.

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Fees and Invoicing Policy - before April 2022

This document is for use before April 2022.

The aim of this policy is to outline a pricing structure and associated invoicing arrangements that are: 

  • Fair and appropriate and provides value for money for our customers, including Centres;
  • Clear and transparent, with no hidden costs or details;
  • Easily accessible for potential purchasers;
  • Supportive of reasonable planning requirements of potential purchasers;
  • Fit for purpose, detailed and compliant with any conditions or guidance of any Regulatory Bodies.

An up to date price list is maintained on the TQUK website.

This document should be read in conjunction with your centre’s agreement with TQUK. In relation to End-Point Assessment Provision, this document should also be read in conjunction with the Education Skills Funding Agency’s ‘Conditions for organisations on the register of End-Point Assessment Organisations’.

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GDPR and Privacy

We take your privacy seriously and it’s important that you can trust us to look after and use your data properly. This document sets out how we will do that.

Training Qualifications UK is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Policy sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected, including through our websites:

www.tquk.org

https://epa.tquk.org

The EU General Data Protection Regulation (GDPR) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, TQUK may collect and/or use these special categories of data (for example, information on candidates’ medical conditions so that we can make arrangements for reasonable adjustments and/or special considerations). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

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Malpractice and Maladministration Policy

This policy is provided for our Recognised Centres, Training Providers, Learners and Apprentices to outline our principles in regards to identifying and investigating malpractice and maladministration. It is also relevant to anyone who suspects that malpractice and/or maladministration is taking place at a Recognised Centre or Training Provider. It is used by TQUK staff members to ensure they deal with any malpractice and maladministration investigations in a consistent manner.

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Reasonable Adjustments and Special Considerations

This policy is provided for Recognised Centres and their Learners undertaking TQUK qualifications. It is also for use by TQUK staff members to ensure they deal with all reasonable adjustment and special consideration requests in a consistent manner.

This policy outlines:

  • our arrangements for making reasonable adjustments and special considerations in relation to regulated qualifications.
  • how Learners qualify for reasonable adjustments and special considerations
  • the reasonable adjustments we will permit and those where permission is required in advance before they are applied
  • what special considerations will be given to Learners.

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Sanctions Policy

This policy is provided for Recognised Centres delivering TQUK qualifications or units, who have failed to meet aspects of our delivery requirements and/or the standards identified by the regulatory authorities, in respect of regulated qualifications and units.  It explains the sanctions TQUK may impose on centres in such situations.

This policy is also for use by TQUK staff members to ensure they apply any sanctions in a consistent manner.

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TQUK Recognised Centres

Joining Training Qualifications UK as a Recognised Centre brings a host of benefits.

No annual membership fee

A dedicated Client Relationship Officer assigned to your centre, helping you through every process

99% of e-certificates issued within 24 hours of request and paper certificates within 48 hours

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