Quality Corner

Welcome to the Quality team!

This section of the website is where you can catch up with all the latest news from the Quality side of Training Qualifications UK.

Be it informative blogs, CPD or training events, or just the broad approach as to how we operate from a quality assurance perspective, it’s all here.

The Quality team is embedded within both arms of Training Qualifications UK, Awarding and End-Point Assessment, and we ensure that all the relevant policies and procedures are applied in order for the learners to see the best outcome possible from their experience.

Looking to get in touch with the Quality team? You can do so by using the contact page or alternatively, by emailing the team at quality@tquk.org

Here you’ll see how we do quality differently.

Join the TQUK
Quality Team

Training Qualifications UK is always on the lookout for great freelance assessors, external quality assurers and question writers amongst other positions. If you’re interested in working with us please fill out the form below in as much detail as possible and a member of the Quality team will be in touch.

What does the
Quality team do?

Our Quality Assurance team takes the lead on a host of processes and activities offered by Training Qualifications UK, including but not limited to:

Latest News

Welcome to the Quality team blog, here you’ll find the latest news from the Quality team in relation to Quality processes, tips and best practice for centres and much more. Paul’s team of Qualiteers are here to help keep Quality and the related processes nice and easy, so you can do what you do best – educate.

How our CASS strategy impacts you

As you may be aware, following a consultation with stakeholders, including Awarding Organisations and centres, our qualifications' regulators made changes to the H Conditions in the General Conditions of Recognition in 2019. Awarding Organisations had to be compliant with these changes by September 2021.

Read More >

New submission process for TQUK exams packages

In order to make our marking process more efficient, Training Qualifications UK is introducing a new submission process for your exams packages.

Read More >

More news...

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The Ins and Outs of Performance Evidence

Read more >

The Importance of Quality Assurance

Read more >

How to Create a Centre Devised Assessment

Read more >

Knowledge Evidence: What It Is and How to Collect It

Read more >

Introduction to Policies

To maintain our Ofqual recognised Awarding Organisation status, and continue to be able to develop, deliver and award regulated qualifications for the education industry, we are required to maintain compliance with a range of regulations as outlined in the Ofqual General Conditions of Recognition.

Here you will find a range of policies which are essential reading and all TQUK Recognised Centres, we would recommend reading our policies and checking back on a regular basis to ensure you stay right up to date with the latest procedural information.

Accredited and Recognised Prior Learning Policy

Accredited Prior Learning (APL) allows a Learner to demonstrate through their previous certificated achievements that they have already met or partially met the requirements of a unit and so do not need to be assessed against those units agreed as having already been achieved.

Recognition of Prior Learning (RPL) is a method of assessment that allows a Learner to demonstrate through their previous non-certificated achievements that they can meet the assessment requirements of a unit through the knowledge skills and understanding they already possess and so do not need to develop through a course of learning.

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Adverse Effects Policy

This document explains Training Qualifications UK’s (TQUK) approach to defining adverse effects and the beginnings of the processes for reporting. It is provided for all TQUK staff members, particularly those involved in undertaking and reviewing quality assurance activities where adverse effects are likely to occur.

This approach is to provide guidance with relation to specific elements of condition B3 (B3.1 and B3.2) given in full below with regards to notifying our regulators of adverse effects. This approach is not focused on B3.3 and B3.4, on other notifications to regulators, or B3.5 and B3.6 which relate to updating regulators and delays to updates.

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Appeals Policy

Training Qualifications UK is committed to ensuring any decisions it makes remain fair, reliable and provide accurate and comparable results, however, we recognise that there may be situations where an individual wishes to appeal a decision or judgement TQUK has made.

As such, TQUK offers the below appeals policy in order to provide external parties with a means to contest decisions made by TQUK, where an individual or organisation reasonably believes TQUK has not followed its procedures and processes correctly and therefore has not made its decisions and judgements fairly.

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Bribery and Corruption Policy

This document outlines Training Qualifications UK’s (TQUK) commitment to conduct its business in an honest and ethical manner and act with fairness and integrity in all its practices. In accordance with the guidance accompanying The Bribery Act 2010, TQUK has published this policy with the intention of informing all TQUK staff, partners and third parties of TQUK’s commitment to upholding these principles and what standards it expects of those acting on its behalf.

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Centre and Qualification Withdrawal Policy

The purpose of this policy is to outline Training Qualification UK’s approach and procedure for Centre and Qualification Withdrawal. There are two components to Withdrawal; a Recognised Centre ceasing to offer a TQUK Qualification and the removal of TQUK Recognition from a Recognised Centre.

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Complaints Policy

This document explains Training Qualifications UK’s complaints procedures and is provided for Recognised Centres, Training Providers, Learners, Apprentices and all interested parties who encounter a direct or indirect service from Training Qualifications UK. TQUK value all our partners and our aim, every day, is to exceed the expectations of our customers.

If a Recognised Centre, Training Provider, Learner or Apprentice feels that they have encountered a level of service that is below their expectations, that concern should be raised with TQUK immediately. We view complaints as a learning tool, and are committed to addressing any concerns raised and learning from any mistakes we make.

If a Recognised Centre or customer feels that they have encountered a level of service that is below their expectations, that concern should be raised with TQUK immediately. This is so that any issues or concerns can be addressed and we can improve our service.

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Direct Claims Status Policy

This document explains Training Qualification UK’s (TQUK) policy and procedures in relation to the granting, maintenance, removal and transfer of Direct Claims Status (DCS) for qualifications offered by Recognised Centres.

Irrespective of whether a centre has Direct Claims Status, they must operate a robust Internal Quality Assurance approach. All certificate claims made for TQUK qualifications are subject to external quality assurance checks. This policy outlines whether these checks will be conducted prior to, or after certificates have been awarded.

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Endorsed Resources Policy

This document explains Training Qualifications UK’s policy regarding the endorsement of third party resources and learning materials. Endorsement provided by Training Qualifications UK (TQUK) confirms that a particular third-party resource has been reviewed by TQUK and that we have deemed the materials to be of a standard sufficient to supporting the delivery of particular TQUK qualification or unit.

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Equality and Diversity Policy

This policy is provided for our centres and learners, who are delivering, enrolled on or have taken a Training Qualifications UK approved qualification or unit or are registered with TQUK for End-Point Assessment.

It sets out our intention to deliver a service and range of qualifications that are fair, accessible and do not include any unnecessary barriers to entry.

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Fees and Invoicing Policy

This document is provided for our partners and sets out where to find the fees we will charge for our various services, as well as our invoicing arrangements

The aim of this policy is to outline a pricing structure and associated invoice arrangements that are:

  • Fair and appropriate and provide value for money for all partners;
  • Clear and transparent, with no hidden costs or details;
  • Detail cancellation arrangements;
  • Appropriate to the level of Standard and assessment activity they are purchasing.

An up to date price list is maintained on the TQUK website.

This document should be read in conjunction with any contractual Service Level Agreements in place with individual partners. When relating to End-Point Assessment Provision, this document should also be read in conjunction with the Education Skills Funding Agency’s ‘Conditions for organisations on the register of End-Point Assessment Organisations’.

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GDPR and Privacy

We take your privacy seriously and it’s important that you can trust us to look after and use your data properly. This document sets out how we will do that.

Training Qualifications UK is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Policy sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected, including through our websites:

www.tquk.org

https://epa.tquk.org

The EU General Data Protection Regulation (GDPR) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, TQUK may collect and/or use these special categories of data (for example, information on candidates’ medical conditions so that we can make arrangements for reasonable adjustments and/or special considerations). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

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Malpractice and Maladministration Policy

This policy is provided for our Recognised Centres, Training Providers, Learners and Apprentices to outline our principles in regards to identifying and investigating malpractice/maladministration. It is also relevant to anyone who suspects that malpractice/maladministration is taking place at a Recognised Centre or Training Provider. It is used by TQUK staff members to ensure they deal with any malpractice and maladministration investigations in a consistent manner.

A definition of what TQUK believes constitutes malpractice and maladministration follows in this document.

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Reasonable Adjustments and Special Considerations

This policy is provided for Recognised Centres and their Learners undertaking TQUK qualifications. It is also for use by TQUK staff members, to ensure they deal with all reasonable adjustment and special consideration requests in a consistent manner.

This policy outlines:

  • our arrangements for making reasonable adjustments and special considerations in relation to regulated qualifications.
  • how Learners qualify for reasonable adjustments and special considerations
  • the reasonable adjustments we will permit and those where permission is required in advance before they are applied
  • what special considerations will be given to Learners.

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Safeguarding

TQUK is strongly committed to practices that protect children, young people and vulnerable adults from abuse, neglect or significant harm. Staff recognise and accept their responsibilities to develop the awareness of the risk and issues involved in safeguarding.

Although TQUK employees do not, on a regular basis, work with children, young people or vulnerable adults, TQUK  will  seek  to  ensure,  where  reasonably  practicable,  that  the outcomes  set  out  in ‘Every  Child  Matters’  are  extended  to  work-related  learning  and  work-based situations, in particular that activities contribute to children and adults:

  • Being Healthy
  • Staying Safe
  • Enjoying and Achieving
  • Making a Positive Contribution
  • Achieving Economic Well-Being

TQUK also recognises that it has a responsibility to protect staff from unfounded allegations of abuse.

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Sanctions Policy

This policy is provided for Recognised Centres delivering TQUK qualifications or units, who have failed to meet aspects of our delivery requirements and/or the standards identified by the regulatory authorities, in respect of regulated qualifications and units.  It explains the sanctions TQUK may impose on centres in such situations.

This policy is also for use by TQUK staff members to ensure they apply any sanctions in a consistent manner.

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TQUK Recognised Centres

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No annual membership fee

A dedicated Client Relationship Officer assigned to your centre, helping you through every process

99% of e-certificates issued within 24 hours of request and paper certificates within 48 hours

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