Verve Exams FAQs

Verve Exams is our new portal for taking exams online. Intuitive and easy-to-use, it’s designed to give Apprentices the best possible arena to take their exam and demonstrate everything they know. We know that adapting to new technology can sometimes be a difficult and daunting experience, so we’ve compiled the below FAQs to make it as easy as possible for you and your Apprentices to understand how to use the system.

If you have a question that’s not answered here, please get in touch with us by calling on 03333 583 344 or emailing at assessment@tquk.org.

General Questions

What is remote invigilation?
Remote invigilation allows an Apprentice to take their exam online without an Invigilator present. The computer they’re using must be equipped with stable internet connection, as well as a webcam and microphone so that their actions during the exam can be visually and audibly recorded and then later reviewed to ensure compliance requirements were met.

How can an Apprentice ensure they have the right equipment?
Prior to starting a Practice Test or a Live Exam, the Apprentice will be taken to a “System Requirements Page”. This will run system checks and will highlight any issues that are found with their device, for example, slow internet speed or incorrect internet browser. Spotting these early can be crucial to avoiding additional stress on the day!

Can Apprentices take their exams at home?
Yes! If Apprentices have access to a computer or a laptop, stable internet connection and working webcam, the remote invigilation option is the one to choose. Our guidance for candidates provides further information on how to ensure you have a safe environment to undertake an exam.

What does an Apprentice need with them on the day of the exam?
Apprentices must have access to a desktop computer or laptop with a stable internet connection and webcam that can capture video and audio.

Technology Questions

The system is running slowly or not working at all. What is the problem?
This is likely due to the computer and internet the Apprentice is using. Verve Exams requires a minimum 7mbps (megabytes per second) to run efficiently enough to capture invigilation data, images, sound and screen-share visuals.

How can I fix this problem?
Verve Exams has an in-built broadband speed check so the Apprentice will be clearly told if their speed is fast enough. If their speed fails the check, they should try the following solutions:

  • Temporarily disconnect any non-essential technology from the Wi-Fi connection, such as mobile phones, games console, streaming systems etc. Then re-run the system check to see if the internet improves.
  • Reboot the router by turning it off, leaving it for 30 seconds and then turning it on again.
  • Try a quieter time in the day. Broadband speeds can fluctuate depending on the number of users accessing the server. Quieter times tend to be mid-morning, early afternoon and later at night. Try to avoid lunchtime and early evening as these are busier periods. Apprentices have from 8am-midnight to access their exam.

Before the Exam

What can Apprentices do to prepare for an exam?
We already provide Mock assessments in our Support Materials on Verve EPA, but Verve Exams features an additional preparation feature in the shape of ‘Practice Tests’.

Once an Apprentice creates their password and logs in for the first time, they have the option to undertake a generic Practice Test as many times as they want. This will allow them to test their device and software, ensure that any technical issues are resolved and get a feel for the system before their real exam.

How are Apprentices informed of when their exam is due to take place?
After an exam booking is processed by our Assessment team, Apprentices will receive two emails:

  • a “Booking Confirmation” email at the booking stage
  • a “Booking Reminder” email 48 hours before the assessment is scheduled to take place.

Both emails include hyperlinks to guidance documents and additional instruction pages, giving Apprentices a chance to read everything before their assessment and ensure that they are ready to undertake it.

How does an Apprentice set a password?
Setting a password for Verve Exams couldn’t be easier. Just follow the process laid out in this video

Who is responsible for accessing the exam?
This will depend on the invigilation method requested at booking.

  • For remotely invigilated exams, the Apprentice is the only person who can access the live exam using the email address provided on Verve EPA.
  • For online, invigilated in-person exams, the Apprentice should access their exam using their login details, however, prior to starting the test, they will be asked to input invigilator login details. This must be done by the invigilator who is with them.
  • For paper-based exams, the assigned Invigilator is the only person who can access the files.

I don’t have a link for the exam/I didn’t get an email. What do I do?
When booked onto an exam, you will receive a Booking Confirmation email up to a month before the exam date. You will then receive a second email closer to your booked exam date, allowing you to access Verve Exams. If you didn’t receive an email, please access Verve Exams by clicking here.

If, upon requesting a password for first-time use, Verve Exams doesn’t recognise your email address please contact the Assessment Team on 03333 583 344 for further assistance. Please click here to watch our guidance video about accessing the Verve Exams system.

The screen doesn’t show exam options/the system fails screen resolution check.
Verve Exams is designed to work on the industry-standard 1920×1080 screen resolution that most computers use. Some machines are set to different resolutions, causing image issues and may cause the Screen Resolution check to fail. This may mean that some important information is not visible on the screen. If this is the case, please do the following to ensure you can see all of the information on the screen:

1. In the top right-hand corner of Google Chrome, click the three vertical dots.
2. Reduce the Zoom value to 90% initially. If this then shows all of the screen, continue with your exam.
3. If this doesn’t fix the display issues, reduce the Zoom value by increments of 10% until the image is correct.

During the Exam

How long do Apprentices have to take an exam?
Apprentices will have a window of access from 07:00 in the morning until 23:59 on the day of the exam. They can take their exam any time they like during those hours.

The Apprentice can’t access the system. What can be done to resolve this?
When accessing Verve Exams for the first time, all new users will need to create a password for their login. To do this the Apprentice must:

1. Click Request Password Here (on the login screen above the Email Address field on the TQUK Assessment Portal screen that is linked from the email you received).

2. Enter the email address you have registered with to undertake the exam.

3. You will receive an email allowing you to create a password for the system.

4. Once done, this will take you directly through to the Verve Exams page where you can access your exam, practice tests and results.

If, upon requesting a password for first-time use, Verve Exams doesn’t recognise your email address please contact the Assessment Team on 03333 583 344 for further assistance.

The browser won’t allow access to the webcam to record the test. What can be done to resolve this? 
The Apprentice must give Verve Exams permission by clicking ‘Allow’ in both the Google Chrome browser (via a popup message) and on the Verve Exams website. If they are still unable to access the webcam, a few different solutions can be used. 
Click here to view a guidance video detailing those solutions. 

The button needed to share the screen is grey and cannot be clicked. Why is this and what can be done to fix it?
The share screen button will be greyed out at various stages during the pre-exam checks. The Apprentice must choose the screen that they wish to share before the Screen Share button becomes available to click.

To Screen Share they must:

1. Click directly on the visual image of the screen they are sharing within the ‘Your Entire Screen’ tab of the ‘Share Your Screen’ prompt.

2. If they are using multiple screens, they must click the screen that is showing the Verve Exams platform.

3. This will then turn the Share button blue and allow them to share their screen.

The Apprentice doesn’t have any identification on the day of the exam. What can they do?
If the Apprentice has forgotten to bring their identification on the day of their exam, they should ensure that when taking the verification picture and uploading it, they centre themselves directly in the centre of the screen. This is so that we can clearly identify them from our End-Point Assessment records.

A clear, legible image will be enough for us to verify that they are the person who is undertaking the exam and identification will not be necessary in this instance.

For regulated exams, they must show some form of identification. Without identification at this stage, we cannot verify that they are the person who is booked to undertake the exam.

After the Exam

How can Apprentices access their exam results?
Apprentices will receive a notification via email when their results are approved and issued.

How can Training Providers and Assessors access their Apprentice’s exam results?
Training Providers and Assessors can access results via Verve EPA in the Assessment Progress section.

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