Exam Resit and Retake Requirements

Training Providers and Assessors can access End-Point Assessment Results via login to our Verve EPA system. Please use the following link to access the system:

Verve EPA Login

A review of the feedback should be undertaken by Training Provider, Employer and Apprentice when a Fail result is issued. Once all parties feel comfortable, we can arrange a date for the retake to take place. Resits/retakes requirements will vary by standard, please find a breakdown of standards below.

If you wish to book a resit, details must be submitted by the Training Provider via our online booking form which can be found here:

TQUK Assessment Online Booking Form

We ask for a minimum of five working days’ notice for any requests.

First resit is free of charge, a charge of £25 will apply to each resit/retake after.

Please note, this page will be continuously updated by Training Qualifications UK ensuring the information is up-to-date.

Adult Care Worker

One chance to resit within three months of receipt of results.

Result of resit will be capped at a Pass.

Advanced and Creative Hair

Resits/retakes must be taken during the maximum EPA period (a 3 month window from successfully passing Gateway); otherwise the entire EPA must be retaken.

Result of resit will be capped at a Pass.

Business Administrator

No resit/retake requirements.

Chef de Partie

If an Apprentice fails one assessment, they should resit as soon as. If they fail two or more assessments, a period of further training and development between 1-3 months must occur before a retake.

Result of resit will be capped at a Pass.

After a period of further learning, the number of attempts are reset so the Apprentice must fail two or more again to be put back into further learning.

Children, Young People & Families Manager

Apprentices must resit typically within a three-month period and retake typically within a six-month period but the result will be capped at a Pass mark.

In case of Apprentice absence, a Fail mark will be recorded unless there are serious extenuating circumstances which must be submitted as written evidence to the EPAO within seven days of the assessment date.

Commis Chef

If an Apprentice fails one assessment, they should resit as soon as. If they fail two or more assessments, a period of further training and development between 1-3 months must occur before a retake.

Result of resit will be capped at a Pass.

After a period of further learning, the number of attempts are reset so the Apprentice must fail two or more again to be put back into further learning.

Early Years Educator

Resits/retakes must be taken during the maximum EPA period (a three-month window from successfully passing Gateway); otherwise the entire EPA must be retaken. There is no limit to the number of resits or retakes.

Early Years Practitioner

A resit/retake is typically taken within three months of the issuing of results. All assessment components must be taken within a six-month period, otherwise, the entire EPA will need to be resat/retaken. There is no limit to the number of resits or retakes.

Result of resit will be capped at a Pass.

Healthcare Assistant Practitioner

Must attempt all components of the EPA on first attempt.

Retakes may only be arranged 1 month from the receipt of final results upon completion of all components and must be completed within 12 months.

Healthcare Cleaning Operative

Resits/retakes must be taken during the maximum EPA period (a three-month window from successfully passing Gateway); otherwise the entire EPA must be retaken.

Result of resit will be capped at a Pass.

Healthcare Support Worker

Must attempt all components of the EPA on first attempt.

Retakes may only be arranged one month from the receipt of final results upon completion of all components and must be completed within 12 months.

Hospitality Manager

On-Demand Test and Business Project must be successfully completed before moving on to the Professional Discussion.

If an Apprentice fails one assessment, they should resit as soon as. If they fail two or more assessments, a period of further training and development between 1-3 months must occur before a retake.

Result of resit will be capped at a Pass.

After a period of further learning, the number of attempts are reset so the Apprentice must fail two or more again to be put back into further learning.

Hospitality Supervisor

If an Apprentice fails 1 assessment, they should resit as soon as. If they fail two or more assessments, a period of further training and development between 1-3 months must occur before a retake.

Result of resit will be capped at a Pass.

After a period of further learning, the number of attempts are reset so the Apprentice must fail 2 or more again to be put back into further learning.

Hospitality Team Member

If an Apprentice fails one assessment, they should resit as soon as. If they fail two or more assessments, a period of further training and development between 1-3 months must occur before a retake.

Result of resit will be capped at a Pass.

After a period of further learning, the number of attempts are reset so the Apprentice must fail two or more again to be put back into further learning.

Lead Adult Care Worker

One chance to resit within three months of receipt of results.

Result of resit will be capped at a Pass.

Operations / Departmental Manager

No resit/retake requirements.

Production Chef

Resits/retakes must be taken during the maximum EPA period (a three-month window from successfully passing Gateway); otherwise the entire EPA must be retaken.

Only a Pass is available to apprentices who have retaken or resat part of their EPA.

There is no limit to the number of resits or retakes.

Senior Healthcare Support Worker

Must attempt all components of the EPA on first attempt.

Retakes may only be arranged 1 month from the receipt of final results upon completion of all components and must be completed within 12 months.

Senior Production Chef

Resits/retakes must be taken during the maximum EPA period (a three-month window from successfully passing Gateway); otherwise the entire EPA must be retaken.

Only a Pass is available to apprentices who have retaken or resat part of their EPA.

There is no limit to the number of resits or retakes.

Team Leader / Supervisor

No resit/retake requirements.

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