The global COVID-19 situation continues to have an impact on how our industry operates. This page provides answers to questions that we anticipate our Centres, Assessors and External Quality Assurers will have, and is updated whenever new information is available.

Last Updated: 16.11.2020

GENERAL QUESTIONS

Is Training Qualifications UK (TQUK) still open for business?
Yes, it’s business as usual here at TQUK. In line with government rules, all of our staff are now working from home. Everyone has the same set-up at home as they did in the office, so we can continue to deliver our usual high level of service during this difficult time.

AWARDING QUESTIONS

I have learners who have been issued with an e-certificate, but want their printed certificate. When will you be able to send these out again?
The uncertainty surrounding COVID and the implications of the national lockdown continue to have an impact on our ability to send out printed certificates.

We are hopeful that we will be able to dispatch printed certificates to learners who have been waiting for them before the end of the year, but we can’t give a clear date at the moment. There will be no associated cost on printed certificates when we are able to dispatch them.

NEW: Are you still sending out assessment records and manuals?
Due to the change in UK lockdown restrictions we are now able to ship paper assessment records and manuals on Fridays. Owing to our couriers’ restrictions we cannot offer a next day delivery service at the moment, so please give ample time to receive your order. To place orders please contact your Client Relationship Officer.

What should I do with the paper-based exams my learners have sat?
Due to the outbreak, we are able to accept scanned copies of your exam papers. Please scan each answer sheet, including the learner information, and send to assessment@tquk.org

I have submitted a certificate claim and TQUK have requested learner portfolio and IQA records. How can I help support the external quality assurance process?
We ask that you support the EQA process at this time by sending scanned copies of the learners work where this is possible. Just scan the work and email it to quality@tquk.org. For clarity, please label each file with the name of the learner, the document name and, if you cannot compile each page into one document, the page that the file represents (for example, ‘Joe Bloggs – Learner Portfolio – Page 1’).

I have an EQA activity booked or I’m due a visit very soon. What is going to happen to that? Will it affect my DCS?
EQA Activities will be conducted remotely by our EQA team. Guidance will be given directly on how these will be conducted and how you need to prepare.

My learner has been impacted and is at a disadvantage due to the outbreak. Can any consideration for this be made?
Centres should also consider the option for submitting a request for special consideration for the learner. Please add as much detail as possible and ensure supporting evidence is attached.

What has TQUK done to allow learners to continue to be awarded Regulated Qualifications during the Covid-19 measures?
Many of TQUK’s qualifications have available adaptations to their assessment principles, which aim to allow as many learners who were expecting to be assessed this summer to be able to access assessments. TQUK is able to offer these adaptations as a result of the temporary regulatory framework which has been introduced by Ofqual as a result of COVID-19. All of these adaptations are detailed in the TQUK Extraordinary Framework Adaptations Document.

We encourage any Recognised Centre experiencing difficulty in delivering assessments to contact us as soon as possible. TQUK is committed to engaging with and supporting all of our Recognised Centres in this challenging time.

My learners are currently undertaking the AET, CET, DET and Assessor qualifications. Are there any guidance or adjustments in place for them?
All qualification specific guidance can be found in the TQUK Extraordinary Framework Adaptations document. This document outlines adaptations to the assessment requirements for education and training qualifications

FIRST AID QUALIFICATIONS

NEW: I have learners whose First Aid at Work (FAW)/Emergency First Aid at Work (EFAW)/CPR certificates are nearing their expiry date, How might the current situation impact requalfication?
The latest update from the HSE with regards to certificate validity can be accessed here. The key section of which is as below:

First aid providers have resumed first aid training and assessment. In some cases, there remains a back log or limited availability.

FAW or EFAW certificates that expired after 16 March 2020 can remain valid until 31 October 2020 or 6 months from date of expiry, whichever is later. All requalification training for these certificates should be completed by 31 March 2021.

To qualify for the extension, employers must be able to demonstrate that:

  • they have made every effort to arrange requalification training as soon as possible and can explain in detail why they have not been able to do so. For example, they must show evidence that staff with expired certificates are booked on to EFAW or FAW requalification courses,  if requested by an inspector
  • they have adequate and appropriate equipment and facilities to give first aid to any employee who is injured or becomes ill at work
  • the level of first aid cover provided remains appropriate for their particular work environment
  • the level of first aid provision necessary in high risk settings is fully maintained, eg in construction, agriculture, engineering and chemicals

This guidance now applies to employers in England, Scotland and Wales.

NEW: I have learners whose Paediatric First Aid/Emergency Paediatric First Aid certificates are nearing or beyond their expiry date, how is the outbreak impacting requalification?
For the purposes of the Paediatric qualifications, the Department for Education has announced that they are acknowledging the same period of validity for first aid certificates as the HSE date given above. You can see clarity of that in Section 7.9 of their Early Years and Childcare Guidance here.

I am a First Aid training provider and learners are expressing reluctance to conduct mouth-to-mouth resuscitation as part of CPR. What is the guidance on this matter?
We have previously issued guidance on this issue, which can be viewed here. You can also read guidance issued by the Resuscitation Council here

What if I am losing First Aid personnel due to the coronavirus outbreak? Are there any steps I can take?
If a business loses designated First Aid personnel due to the coronavirus outbreak, it might, in some circumstances, be possible and reasonable to provide the First Aid provision required by The Health and Safety (First-Aid) Regulations 1981 by sharing First Aiders of a neighbouring business. If you are thinking about sharing First Aid provision, you need to consider the following:

  • An employer must provide adequate and appropriate First Aid cover, and would need to be satisfied that any shared First Aider has the knowledge and competencies and immediate availability to cover the First Aid requirements identified in their first aid needs assessment
  • This means the shared First Aider(s) must be aware of the type of injuries or illnesses that the employer in the second workplace has identified in their needs assessment, the training and skills to address them, a knowledge and awareness of the work environment and its first aid facilities and the ability to get to that workplace in good time if the need arises
  • The organisation providing the temporary First Aid cover must ensure that their own first aid provision is not adversely affected by the arrangement
  • Advice on the legal requirements is available:

Where can I access general information about First Aid qualifications, e.g. blended learning
You can access updates about coronavirus and also standard approaches to First Aid through the First Aid Forum website here

I’ve had a sampling request from TQUK, what is the process for this? Do I still send in learners portfolios as normal?
One of the few areas we can sadly no longer offer support on is paper-based sampling. As the office is closed, nobody is on-hand to take delivery of posted sampling packages.

However, we can still accept samples through digital means. Until further notice, any paper-based sampling must be scanned into your device and emailed to quality@tquk.org for distribution to an EQA. If you require any guidance or support with this, please contact us at that same address.

NEW: Is there any guidance for businesses around social distancing and essential/non-essential work?
Yes, the HSE have released guidance which you can access here

END-POINT ASSESSMENT QUESTIONS

GENERAL QUESTIONS

NEW: What is Training Qualifications UK doing as part of the wider End-Point Assessment Organisation sector to manage and support assessment practice during the COVID-19 period?
We continue to work very closely with colleagues in the sector including other EPAOs, FAB, AELP, External Quality Assurance Providers (EQA) and the Institute for Apprenticeships and Technical Education (IFATE) to monitor the situation closely, and seek to find practical solutions to enable End-Point Assessments to continue to take place safely and in line with Government guidance. This initially included us taking an active role in several IfATE Task Force meetings to propose alternative assessment methods to temporarily replace practical based Observation assessments, as well as engaging with EPAO and Employer forums. As the situation continues to evolve, we are in regular contact with the relevant EQA providers to present further challenges now posed by the impact of COVID-19, these include the impact on wider assessment methods such as, Work Based/ Business Projects and other Gateway and / or assessment requirements.

We are committed to ensuring that we keep all parties as up to date as possible and we will share standard and / or assessment specific updates and responses to any queries received.

NEW: What happens if an Apprentice’s contract is due to expire before they have had chance to take their End-Point Assessment?
The ESFA guidance states that the Training Providers and / or Employers are responsible for the extending of an Apprentice’s contract or finding them new employment within 12 weeks. In extenuating circumstances, the ESFA will provide practical support in securing alternative employment for Apprentices.

End-Point Assessment can still take place where an Apprentice is furloughed, as can training.

REMOTE VS ONSITE ASSESSMENT QUESTIONS

What is Training Qualifications UK’s position on remote assessment?
We are strong advocates of remote assessment and for an ever-growing number of our Standards, the End-Point Assessment can be conducted completely remotely. Please see some standard specific questions below for details of where alternative assessment methods can now be applied. Our Standard specific COVID delivery documents are also available on our Verve EPA website.

NEW: What is Training Qualifications UK’s stance on on-site assessments during the COVID outbreak?
At present, our primary assessment method remains as remote. Face to Face observations will be permitted if this is the only viable option. In this instance, please seek guidance from the EPA Team and complete our ‘Onsite Declaration’ form at Gateway. Training Providers should make sure that this form is completed for each and every assessment location being requested. This is to ensure it is safe and that all necessary health and safety checks and precautions have been made.

As per the guidance in the ‘On-site Declaration’ form, available on Verve EPA, this declaration does not supersede judgements made on the day of assessment, at the assessment location. Therefore, upon arrival to the assessment location or during the assessment, if the Apprentice or End-Point Assessor determine that their health is being put at risk, then both parties can unilaterally abort the assessment. In this scenario, the Apprentice will not be disadvantaged, and the assessment will be deemed as void and not failed.

How do I request an onsite/ face-to-face assessment?
Please complete the Onsite Assessment Declaration Form and submit to epa@tquk.org alongside the required Gateway evidence for each Apprentice, where onsite/ face-to-face assessment is requested. Additional guidance for on-site/face-to-face assessment is available to our Centres on Verve EPA.

NEW: My Apprentice has already progressed through Gateway and has opted to “Delay” one or more of the included assessment components. What do I need to do?
Please complete the required Onsite Assessment Declaration Form and submit to epa@tquk.org. Once this form has been received and reviewed, our EPA Coordinators will then update the allocated EPA Assessor to confirm if the onsite assessment can now take place. Where we are able to support the Assessor, we will make direct contact to discuss any wider safety considerations and look to agree an assessment date.

GATEWAY QUESTIONS

Are we able to undertake the Gateway meeting remotely?
Yes, no problem at all! As we still require sign-off, we are able to accept electronic signatures where possible, scanned documents and email declarations, alongside the completed record form. Please remember to check and confirm all Apprentice contact details submitted at Gateway are current and correct.

Is there any relaxation in relation to any of the mandatory qualification requirements to enable an Apprentice to progress through Gateway to undertake their End-Point Assessment?
Not at this time. IfATE have confirmed that in order for the apprenticeship programme to be complete and valid, all outlined mandatory qualifications including Functional Skills must have been successfully achieved in line with the individual assessment plan prior to an Apprentice commencing through Gateway to undertake End-Point Assessment. (Please see more detail under Functional Skills).

Where another Awarding Organisation is not able to print certificates can you accept other forms of evidence to enable an Apprentice to be submitted at Gateway?
Yes – there is no change from our usual practice here. We already have a range of approved evidence types we can accept, such as exam result slips etc. Please contact us directly to discuss this, as required.

Additionally, the ESFA have confirmed that whilst some Awarding Organisations are currently unable to issue certificates, Training Providers may temporarily use a confirmation email from the Awarding Organisation as evidence of achievement.

For authentication, the confirmation email must detail the below and be sent to epa@tquk.org and include the following information

  • Apprentice details
  • Certificate run number
  • Unique number

If it may not be possible for all included assessments to be completed should I still progress the Apprentice through Gateway?
Yes, wherever possible End-Point Assessment should operate on a business-as-usual basis and Apprentices should be progressed through Gateway. We are doing our best to enable as many assessments to still take place. A 12 week End-Point Assessment extension and/ or Break in Learning can be applied during the End-Point Assessment period, as required, to enable certain assessments to be postponed until it is safe for these assessments to take place. (Please see more detail under Break in Learning)

NEW: I have an Apprentice who is nearing Gateway, but they are now working from home. Are assessments still able to take place?
We are being as proactive as we can to support assessments to still take place. At present, our primary method of assessment delivery is via remote options. Remote assessments brings the added benefit that it can be delivered from a diverse range of locations. Please see our Controlled Environment Guidance, to help verify requirements. Where certain Standards include an onsite Practical Observation assessment, for many an alternative assessment method has been approved as a temporary replacement to again support assessments to continue to take place. Please see the Standard specific information below.

NEW: What happens if my Apprentice progresses through Gateway but their workplace is closed due to the current health situation before all of their assessments are complete?We continue to work quickly to allocate appropriate End-Point Assessors to Apprentices within 48 hours of them progressing through Gateway. As required, our Assessors can work with Apprentices and Employers to schedule assessments to support their timely completion.

Should an Apprentice be working from home or unable to attend their usual workplace, we will work with the Apprentice to complete assessments remotely, where possible, to support them in achieving their Apprenticeship.

BREAK IN LEARNING QUESTIONS

What is the maximum delay in learning allowed during the End-Point Assessment stage?
Apprentices that are ready for Gateway should be progressed through this stage. For Standards where the Assessment plan specifies a time limit by which End-Point Assessment must be completed post-Gateway, this may be extended by up to 12 weeks where their assessments are not fully able to take place as a result of the COVID-19 outbreak.

Is an Apprentice allowed to have more than one break in learning during their End-Point Assessment?
Yes, to support individual circumstances several smaller breaks could be applied. However at present, for Standards where the Assessment Plan specifies a time limit by which End-Point Assessment must be completed post-Gateway, this can only be extended by up to 12 weeks.

How do I record breaks in learning?
All breaks in learning longer than four weeks pre-Gateway or during the End-Point Assessment period, must be recorded by the Training Provider on the ILR. We will internally record all pauses/ extensions to End-Point Assessment for an Apprentice and inform the relevant External Quality Assurance Provider. Please send all such requests through to epa@tquk.org

What happens where a 12 week extension will not be sufficient to enable a viable assessment opportunity for an Apprentice?
At present, we are following the given guidance that supports 12-week extensions, where the Assessment Plan specifies a time limit by which End-Point Assessment must be completed post-Gateway. Both IfATE and ESFA are monitoring the situation closely and will provide further guidance, as required. Where business operations are able to resume during this period, but workloads are still not sufficient to enable fair assessment opportunities, please discuss with us as we can seek to apply for individual extensions, as required. All such extensions will be reviewed on an individual basis by the relevant External Quality Assurance Providers.

What happens if an Apprentice completes one or more of their assessments but is then unable to complete the remaining one(s)?
We are working to support as many assessments to still take place as possible. Where it is not practicable or safe to complete an assessment we may need to pause and postpone assessments. In these instances, a break in learning may be required.

For Standards where the Assessment Plan specifies a time limit by which End-Point Assessment must be completed post-Gateway, this may be extended by up to 12 weeks.

FUNCTIONAL SKILLS QUESTIONS

NEW: My Apprentice is on a Level 2 Apprenticeship Standard which requires evidence of an “attempt” of Level 2 Functional Skills assessments before progressing through Gateway. Is there any relaxation of this during this period?
Yes, The ESFA has announced that due to continued COVID-19 disruptions, the temporary suspension of the rule requiring level 2 Apprentices to study towards, and attempt, level 2 Functional Skills has now been extended until 31st March 2021.

This extended flexibility means that Apprentices who are due to take their End-Point Assessment up until 31st March 2021 can continue to pass through Gateway without attempting the level 2 functional skills in English and Maths assessments.

A record should be kept by providers if a level 2 Apprentice does not take the attempt at level 2 assessments during this time.

For all level 2 Apprentices progressing through Gateway during this period, please continue to download the TQUK “Attempt Level 2 Functional Skills Exemption” form, which has been updated to reflect the extended date and is available on VERVE EPA.

We ask that this is used and uploaded as Gateway evidence, in place of the usual required attempted evidence.

All other Functional Skills evidence should be provided/ uploaded, as per usual requirements.

My Apprentice is on a Level 3 or above Apprenticeship Standard which requires evidence of Functional Skills at Level 2 attainment before progressing through Gateway. Is there any relaxation of this during this period?
Currently the requirement for all Apprentices to have evidence of them having attained a Level 2 Functional Skills or equivalent qualification remains. As per our usual practice, we are able to accept wider evidence forms outside of certifications, if your Awarding Organisation is currently unable to issue certificates.

ASSESSMENT QUESTIONS

The standard my Apprentice is registered on includes a Multiple Choice Question Test. Can this be undertaken without a person being present to undertake invigilation?
Yes! Our Exam platform has built in software capabilities that enables remote invigilation to take place without a person needing to be present. Upon the Apprentice submitting their completed assessment electronically, our Assessment team can review and verify the invigilation remotely. Even better, this does not cause any delays to our fast results turnaround!

This method relies upon the use of a PC/Mac with webcam functionality and a secure, stable internet connection. The Assessment runs on a Google Chrome web browser. Apprentices will need Adobe Reader to access and edit the invigilation and summary documents. Chrome and Reader are both available as free downloads from the internet.

NEW: The standard my Apprentice is on includes a practical observation as part of the End-Point Assessment. Can this assessment still take place?
For many of the standards we are approved to deliver End-Point Assessment for, alternative remote-based assessment methods have been approved by the Institute for Apprenticeships and Technical Education as a response to government guidance. These alternative methods are detailed below under ‘Standard Specific Questions’. They are all live and support materials are available under the specific standard’s section on VERVE EPA. Face to Face observations will be permitted if this is the only viable option. In this instance, please seek guidance from the EPA Team and complete our ‘Onsite Declaration’ form at Gateway.

NEW: I have an Apprentice who is nearing Gateway. They are still active in their job role and remain working from their usual place of employment. Are assessments still able to take place?
Absolutely! Remote assessment remains our primary method of assessment and many of the Standards we are approved to deliver End-Point Assessment for can be delivered fully via remote assessment practices. As detailed in the above question, many standards now also have an alternative assessment method. These can support Apprentices in situations where either on-site practical observations cannot take place or it is more difficult for them to take place at present, even if the Apprentice is working in their usual place of work. Equally Face to Face assessments will be permitted if this is the only viable option. In this instance, please seek guidance from the EPA Team and complete our ‘Onsite Declaration’ form at Gateway. In this instance, please seek guidance from the EPA Team and complete our ‘Onsite Declaration’ form at Gateway.

NEW: The assessment plan requires the Apprentice’s Employer to be present during their Professional Discussion or Interview assessment. However due to current workplace changes or closures the Employer is not able to be present. Will this prevent the assessment taking place?
No. We will work with the Apprentice to progress with this assessment. Typically the role of the Employer is to be a silent observer, providing clarification for the End-Point Assessor, as required. As such, and due to the role not being involved with forming an assessment decision, we are able to mitigate this in order to support the Apprentice and give them the opportunity to complete the assessment as long as the Apprentice gives consent for this approach.

My Apprentice and their Employer have previously selected their assessment preferences as Face to Face. Is it possible to change these now to remote where it is not possible for onsite assessments to take place?
Absolutely yes! Whilst we are looking to support on-site / face-to-face assessments to take place, remote assessment remains our primary method of assessment. Please contact the EPA team at any point should you need to update your assessment preferences.

My Apprentice has progressed through Gateway. They have selected to undertake one of the approved alternative assessment methods, in place of a Practical Observation. If lockdown restrictions are lifted before this alternative assessment is carried out will they be required to revert back to undertake the assessment as an onsite Practical Observation?
At present there is no prescribed deadline for when the approved alternative assessments will end. It is likely that such alternatives will be phased out over a period of time in line with individual sector requirements. When such plans are confirmed by the Institute for Apprenticeships and Technical Education, we will provide an update to all Training Providers, and as necessary Apprentices.

NEW: The assessment plan includes a Project Based assessment, due to furlough or other challenges relating to Covid my Apprentice is not able to complete this assessment as per all the outlined requirements of the assessment plan. Are you able to offer any such flexibility?
We are very aware of additional challenges being faced by such assessment methods, including those which we not initially a challenge at the start of the first lockdown period. In all instances that we are aware of, we have raised these with the relevant External Quality Assurance provider and will provide targeted responses as we are able to. We are also aware that the Institute for Apprenticeships and Technical Education are also looking at additional Task Force meetings to address these challenges more globally.

CERTIFICATION QUESTIONS

My Apprentice has completed their End-Point Assessment but their usual place of work is closed. What will happen to their apprenticeship certificate?
All apprenticeship certificates are issued by the ESFA directly to the Employer. Upon submitting the claim we use Employer details as provided to us within VERVE EPA. The ESFA have responded to the situation and have updated their system to allow us to offer a secondary/ alternative address for certificates to be issued to. In instances where a certificate is sent to an Employer but the place of work is closed these will be returned to the ESFA after two attempts. The ESFA will then work directly with EPAOs and Training Providers to discuss the best possible solutions on an individual basis. Should you need to update us with a more appropriate postal address for your Apprentice’s certificate please contact the EPA team.

STANDARD-SPECIFIC QUESTIONS

HAIR PROFESSIONAL

NEW: Are you conducting assessments for Apprentices on the Hair Professional standard?
As always, safety remains at the heart of all we do.

Based on the latest Government announcement and the most recent lockdown restrictions, coming into effect from Thursday 5th November 2020, unfortunately the delivery and completion of our Hair Professional Standard will be placed on hold.

This means that following the 5th November, the only option for this particular standard is to delay and wait for observations to become practicable once more.
We will of course keep all our centres informed of any further updates as we move forward.

NEW: When will assessment bookings for this standard commence?
We will commence with assessor allocations from Tuesday 7th July 2020, with on-site assessments able to take place from Wednesday 15th July 2020. We have a number of Apprentices for this standard who have already been submitted through Gateway. Allocations will initially be made in date order of the Apprentice’s Gateway progression date. Whilst work has been taking place in the background to make “pencil allocations” throughout the lockdown period, we do ask for your patience as we complete this exercise. Equally, we appreciate that for some Apprentices, whilst they may have progressed through Gateway, they may want a period of time to re-familiarise themselves with salon life and working on clients, ahead of taking their End-Point Assessment. This is not a problem, our Assessors will make contact in the order of Gateway, however will be happy to discuss an assessment date that suits the individual Apprentices/ Salons needs.

NEW: If my Apprentice has already been submitted through Gateway for this standard, what do I now need to do?
Whilst we cannot currently schedule assessments, our Assessors can still pencil in some provisional dates, to ensure that once restrictions are lifted we can operationalise bookings for your Apprentices’ assessments quickly to avoid causing further delay.

NEW: If my Apprentice becomes ready for End-Point Assessment during this lockdown period should I continue to submit them through Gateway?
Yes! We encourage you to continue to submit your Apprentices through Gateway, whilst we cannot currently schedule assessments, this will absolutely help us work behind the scenes to ensure that once restrictions are lifted we can operationalise bookings for your Apprentices assessments quickly to avoid causing further delay.

TEACHING ASSISTANT

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Reflective Statement with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

HEALTHCARE SUPPORT WORKER

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Reflective Statement with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

SENIOR HEALTHCARE SUPPORT WORKER

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Reflective Statement with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

HEALTHCARE ASSISTANT PRACTITIONER

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Reflective Statement with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

CUSTOMER SERVICE SPECIALIST

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Witness Testimony with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

CUSTOMER SERVICE PRACTITIONER

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, Ofqual, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to undertake a Witness Testimony with Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

RETAILER

This standard includes an Observation assessment. Are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations, an alternative assessment method has been approved.

Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

HOSPITALITY TEAM MEMBER

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

HOSPITALITY SUPERVISOR

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

PRODUCTION CHEF

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

SENIOR PRODUCTION CHEF

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations an alternative assessment method has been approved.

Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment. (Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

CHEF DE PARTIE

This standard includes both an Practical Observation and Cuilanry Challenge Observation assessment, are you able to offer alternative remote based assessments?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations alternative assessment methods have been approved.

Practical Observation
Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment.

Culinary Challenge Observation
Apprentices will now have the option to submit On-Programme & MOCK EPA Evidence accompanied by a Question & Answer Session assessment in place of the Culinary Challenge assessment. Please note this may not be a viable option for all Apprentices and DELAY may still be required

(Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.

COMMIS CHEF

This standard includes both an Practical Observation and Cuilanry Challenge Observation assessment, are you able to offer alternative remote based assessments?
Yes! Following joint work from the Institute for Apprenticeships and Technical Education, the EQA Provider, The Chair of the Trailblazer group and several End-Point Assessment Organisations alternative assessment methods have been approved.

Practical Observation
Apprentices will now have the option to submit an On-Programme Evidence Portfolio accompanied by a Question & Answer Session assessment in place of the Observation assessment.

Culinary Challenge Observation
Apprentices will now have the option to submit On-Programme & MOCK EPA Evidence accompanied by a Question & Answer Session assessment in place of the Culinary Challenge assessment. Please note this may not be a viable option for all Apprentices and DELAY may still be required

(Please see our Standard Specific document on VERVE EPA for more detail)

We are now operationally LIVE with the delivery of this alternative assessment method.”

ASSESSOR/COACH

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Whilst a formal alternative assessment method has not been approved, there is some flexibility we can apply to support some assessments to still take place.

Where an Apprentice has adapted their own practice and is routinely conducting Assessing/ Coaching sessions virtually it is permissible for us to undertake the required Observation assessment via remote methods. Please note this may not be suited to all Apprentices and Training Providers should discuss this with us on an individual Apprentice basis.

LEARNING MENTOR

This standard includes an Observation assessment, are you able to offer an alternative remote based assessment?
Yes! Whilst a formal alternative assessment method has not been approved, there is some flexibility we can apply to support some assessments to still take place.

Where an Apprentice has adapted their own practice and is routinely conducting Mentoring sessions virtually it is permissible for us to undertake the required Observation assessment via remote methods. Please note this may not be suited to all Apprentices and Training Providers should discuss this with us on an individual Apprentice basis.

NURSING STANDARDS

What adjustments have been made for Registered Nurse (RN) Degree Apprentices and Nursing Associate (NA) Apprentices?
While we don’t offer those Standards, we feel it’s important to broadcast the flexibilities that the IfATE has made. The Institute has stated:

“With immediate effect and during the Covid-19 crisis any RN and NA apprentices who have:

  • Completed the Nursing and Midwifery Council approved programme
  • Been assessed by the NMC as having permanently met the requirements for Professional Registration
  • Have passed through the apprenticeship gateway

Will be regarded to have met the End Point Assessment (EPA) requirements and have achieved their apprenticeship.”

For more information, please visit the IfATE website.

What if my challenge is not listed on this list of Frequently Asked Questions?
Whilst we are doing our best to keep this list updated, we appreciate it will not cover all eventualities. Please email epa@tquk.org or call the office on 03333 583 344 so that we can provide you with tailored support to meet your needs. Our aim is to keep assessments running wherever possible!